Leadership, Integrity & Service
This is a premier course for training new staff, retraining supervisory and line management, customer service departments, total quality management efforts, dislocated workers, and Welfare-to-Work trainees and supervisors.
Course participants examine their relationships to:
- Responsibility, Integrity and Accountability
- Leadership and Customer Service
- Risk-Taking and Confidence
- Attitudes and Values
Course participants learn:
- Advanced listening skills
- How to be a team player
- Win/win negotiations
Want to be an effective coach? Try Leadership Coaching Made Easy
This course is an adjunct to the Leadership, Integrity & Service and can be conducted in a one-hour format at conferences and trade shows.
Learn the basics of coaching a team to win, and how to teach others to coach. Plus:
- get extraordinary results out of ordinary people
- learn how to listen to win
- understand how to communicate risk to your team and maximize results
- master win/win communication
- discover team strengths and reorganize team weaknesses
- explore how to motivate your team with compassion and straight talk